Our Policies
Payments
Payment is required at the time of securing your booking. New client payments are made via this website. Ongoing client payments can also be accepted via local bank transfer, Wise and PayPal. Pricing is available upon request.
Discounts / Scholarships
Partially discounted scholarship places are available for many of our events and some of our services. If you have a needs-based reason for a scholarship and/or are a member of a historically marginalised community, contact us to enquire about a potential discount. There are a limited number of discounted places available for people meeting one or more of these criteria. Discounts are provided for a maximum of 10 sessions.
Payment Models
Our services are available on a one-off basis or on a monthly retainer (subscription) basis. The cancellation policy is different for retainers. For more information about the retainer model, please register your interest via WhatsApp or our form.
Cancellations
Appointments cancelled or rescheduled 48 hours or more before your appointment will be fully refunded, minus third-party payment processing fees. Appointments cancelled or rescheduled between 48 and 24 hours before your appointment are subject to a 50% refund, minus payment processing fees. Appointments rescheduled or cancelled less than 24 hours before your appointment are non-refundable.
Clothing — Returns
Every piece is photographed carefully and described honestly. If something arrives significantly not as described, contact us within 7 days of delivery. We don't accept returns for change of mind — but if we got something wrong about what you were buying, we want to know.
Clothing — Sizing
Each listing shows the size on the tag and the fabric. Brand sizing varies a lot — a "size 10" from one label can fit nothing like a "size 10" from another — so we recommend looking up the size chart for that specific brand, or requesting one.
Clothing — Shipping
We ship to Australia, the United Kingdom and the United States only. Each piece shows whether it ships from Melbourne or New York.
Delivery times below are from the day you place your order to the day it arrives. They include 5–7 business days for us to check, wrap and carefully pack your piece before it's posted.
Pieces shipping from Melbourne (Australia Post, prices in AUD)
Australia: A$15. 7–13 business days from order.
United States: A$30 for most pieces · A$45 for heavier pieces (knits, tailoring, heels, bags) · A$71 for coats and boots. 10–16 business days from order.
United Kingdom: A$36 for most pieces · A$50 for heavier pieces · A$78.50 for coats and boots. 9–14 business days from order.
Pieces shipping from New York (USPS, prices in USD)
United States: US$10. 7–12 business days from order.
United Kingdom: US$32. About 3–5 weeks from order.
Australia: US$40. About 3–5 weeks from order.
The store checks out in Australian dollars, so US-dollar shipping is charged at its AUD equivalent, and your bank converts it to your currency. International orders may attract import duties or taxes in the destination country, which are the buyer's responsibility. Tracking details are sent with every order where the carrier provides them.
Clothing — Transparency in Pre-Loved Pieces
If a piece has been mended, dyed, or has a mark we couldn't remove, it's in the listing. No surprises.